Outage in OVHcloud

[GRA5/7/9/11][Compute - Instance] - Some Instances Incident Notification

Resolved Major

May 28, 2026 - Started 1 day ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major infrastructure malfunction that made compute instances unreachable across four regions (GRA5, GRA7, GRA9, and GRA11) starting May 28, 2026 at 08:00 UTC. The incident also caused private network configuration issues on some instances starting at 15:00 UTC the same day, preventing customers from accessing their cloud instances in these regions. The service was fully restored after 27.2 hours on May 29, 2026 at 13:19 UTC following hardware component replacements and system repairs.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5 / GRA7 / GRA9 / GRA11 regions. Here are some supplementary details : Start time : 28/05/2026 08:00 UTC Impacted Service(s) : Some instances in the GRA5 / GRA7 / GRA9 / GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA5 OVHcloud GRA7 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 05/29/2026 01:21PM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 28/05/2026 08:00 UTC
End time : 29/05/2026 13:19 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 19 hours ago - at 05/28/2026 08:51PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The configuration of private networks on some instances is temporarily unavailable since 28/05/2026 15:00 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 21 hours ago - at 05/28/2026 06:59PM

Please find an update of this incident below:

Ongoing Actions : Our teams are continuing to work on resolving this issue.

We will keep you updated on the progress and final resolution.
We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 1 day ago - at 05/28/2026 03:10PM

Ongoing Actions : Some instances are impacted by this incident. Our teams are currently performing checks and replacing components where necessary.

We will keep you updated on the progress and final resolution.
We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 1 day ago - at 05/28/2026 12:30PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some instances in the GRA5 / GRA7 / GRA9 / GRA11 regions remain temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 1 day ago - at 05/28/2026 10:14AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA5 / GRA7 / GRA9 / GRA11 regions.

Here are some supplementary details :

Start time : 28/05/2026 08:00 UTC
Impacted Service(s) : Some instances in the GRA5 / GRA7 / GRA9 / GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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