Outage in OVHcloud
[GRA1/3/9][Compute - Instance] - Some instances incident notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud experienced an 11.3-hour infrastructure malfunction that made some Public Cloud instances unreachable in the GRA1, GRA3, and GRA9 regions, preventing affected customers from accessing and using their instances. The incident began on June 9, 2026 at 13:35 UTC and was fully resolved by June 10, 2026 at 00:30 UTC, with some instances being restored during the recovery process.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions.
Here are some supplementary details :
Start time : 09/06/2026 13:35 UTC
Impacted Service(s) :Some instances in the GRA1/3/9 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/10/2026 01:05AM
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 09/06/2026 13:35 UTC
End time : 10/06/2026 00:30 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
3 days ago - at 06/09/2026 10:00PM
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
4 days ago - at 06/09/2026 04:51PM
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some instances are no longer impacted by the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
4 days ago - at 06/09/2026 01:50PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions.
Here are some supplementary details :
Start time : 09/06/2026 13:35 UTC
Impacted Service(s) :Some instances in the GRA1/3/9 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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