Outage in OVHcloud

[GRA][AI & Machine Learning] - AI payload incident notification

Resolved Major

July 07, 2026 - Started 11 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

On July 7, 2026, between 11:45 and 11:56 UTC, OVHcloud's AI & Machine Learning service in the GRA region experienced an outage caused by a network equipment issue. During this 11-minute window, customers were unable to create AI payloads via the AI Endpoint component. The service was fully restored by 11:56 UTC, with monitoring kept active to ensure continued stability.

Service has been fully restored since 07/07/2026 11:56 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 07/07/2026 11:45 UTC Impacted Service(s) : Creation of AI payloads was temporarily unavailable in GRA region. Customers Impact : Customers were temporarily unable to create AI payloads. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud AI & Machine Learning || AI Endpoint

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 07/07/2026 03:10PM

We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 07/07/2026 11:45 UTC
End time : 07/07/2026 11:56 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

MONITORING 11 days ago - at 07/07/2026 12:31PM

Service has been fully restored since 07/07/2026 11:56 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 07/07/2026 11:45 UTC
Impacted Service(s) : Creation of AI payloads was temporarily unavailable in GRA region.
Customers Impact : Customers were temporarily unable to create AI payloads.

We apologize for any inconvenience caused and appreciate your understanding.

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