Outage in OVHcloud
[EU-WEST-PAR][Containers & Orchestration] - Loadbalancer/API/Instance provisioning incident notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud's EU-WEST-PAR region experienced a major incident from July 9, 2026 at 19:20 UTC to July 10, 2026 at 01:50 UTC, lasting approximately 5.8 hours. A software issue disrupted the Public Cloud API, preventing customers from creating or modifying Load Balancers in the Containers & Orchestration service. The incident was resolved by 01:50 UTC with full service restored.
We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary issue in the EU-WEST-PAR region.
Here are some supplementary details :
Start time : 09/07/2026 19:20 UTC
Impacted Service(s) : Public Cloud API is temporarily facing perturbations.
Creation or modification of any LoadBalancer can have issues.
Customers Impact : Customers are temporarily facing issues when trying to use the API, create or modify their Loadbalancer.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/10/2026 01:55AM
We are pleased to inform you that the incident affecting our Load Balancer service has been resolved.
Start time : 09/07/2026 19:20 UTC
End time : 10/07/2026 01:50 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
8 days ago - at 07/09/2026 08:19PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer service on the specific region.
Here are some supplementary details :
Start time : 09/07/2026 19:20 UTC
Impacted Service(s) : Public Cloud API is temporarily facing perturbations.
Creation or modification of any LoadBalancer can have issues.
Customers Impact : Customers are temporarily facing issues when trying to use the API, create or modify their Loadbalancer.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
8 days ago - at 07/09/2026 08:07PM
We are currently investigating an incident affecting our Containers & Orchestration offering, which is causing temporary issue in the EU-WEST-PAR region.
Here are some supplementary details :
Start time : 09/07/2026 19:20 UTC
Impacted Service(s) : Public Cloud API is temporarily facing perturbations.
Creation or modification of any LoadBalancer can have issues.
Customers Impact : Customers are temporarily facing issues when trying to use the API, create or modify their Loadbalancer.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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