Outage in OVHcloud
[BHS1/BHS5][Compute - Instance] - Some Instances Incident Notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud experienced a major incident on July 13, 2026, from 16:55 to 22:55 UTC, lasting approximately 6 hours, where some Compute instances in the BHS1 and BHS5 regions became unreachable due to an unexpected underlying infrastructure malfunction. Affected customers were temporarily unable to access their instances in those regions. The issue was identified and resolved by OVHcloud's engineering teams, with full service restored by 22:55 UTC.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS1/BHS5 regions.
Here are some supplementary details :
Start time : 13/07/2026 16:55 UTC
Impacted Service(s) : Some instances in the BHS1/BHS5 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/14/2026 01:21AM
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 13/07/2026 16:55 UTC
End time : 13/07/2026 22:55 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
4 days ago - at 07/13/2026 05:33PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS1/BHS5 regions.
Here are some supplementary details :
Start time : 13/07/2026 16:55 UTC
Impacted Service(s) : Some instances in the BHS1/BHS5 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
4 days ago - at 07/13/2026 05:22PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific BHS1/BHS5 regions.
Here are some supplementary details :
Start time : 13/07/2026 16:55 UTC
Impacted Service(s) : Some instances in the BHS1/BHS5 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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