Outage in OVHcloud

[GRA][Network] - Public network incident notification

Resolved Major

July 09, 2026 - Started 8 days ago - Lasted 4 days
Official incident page

Incident Report

Summary AI Generated

OVHcloud's Gravelines (GRA) region experienced IPv6 packet loss across six data centers (GRA1, GRA3, GRA5, GRA7, GRA9, GRA11) starting July 9, 2026 at 13:40 UTC, lasting approximately 94 hours. The incident was triggered by a separate upstream network incident and caused disruption to customers relying on IPv6 connectivity in that region. Service was fully restored on July 13, 2026 at 11:10 UTC.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific region. Here are some supplementary details : Start time : 09/07/2026 13:40 UTC Impacted Service(s) : Paquet loss is being observed for IPv6. Customers Impact : Customers are temporarily facing packet loss on IPv6 when using services located in GRA region. Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/cfjg549ghh2y Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA3 OVHcloud GRA11 OVHcloud GRA7 OVHcloud GRA9 OVHcloud GRA5 OVHcloud GRA1

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 07/13/2026 12:05PM

We are pleased to inform you that the incident affecting our Network offering has been resolved.

Start time : 09/07/2026 13:40 UTC
End time : 13/07/2026 11:10 UTC
Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/cfjg549ghh2y

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 8 days ago - at 07/09/2026 01:45PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific region.

Here are some supplementary details :

Start time : 09/07/2026 13:40 UTC
Impacted Service(s) : Paquet loss is being observed for IPv6.
Customers Impact : Customers are temporarily facing packet loss on IPv6 when using services located in GRA region.
Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/cfjg549ghh2y
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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