Outage in OVHcloud
[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud's Logs Data Platform experienced a major incident from July 15 at 18:00 UTC to July 16 at 13:00 UTC, lasting approximately 19 hours across the GRA and BHS regions. The WebSocket connection on the Logs Data Platform was unavailable, preventing customers from using the service. The incident was caused by a software issue and was fully resolved by OVHcloud's engineering team.
We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues.
Please find the details of this incident below :
Start time : 15/07/2026 18:00 UTC
Impacted Service(s) : The WebSocket connection on Logs Data Platform is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the Logs Data Platform WebSocket connection.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/16/2026 01:02PM
We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved.
Start time : 15/07/2026 18:00 UTC
End time : 16/07/2026 13:00 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
1 day ago - at 07/16/2026 12:03PM
We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues.
Please find the details of this incident below :
Start time : 15/07/2026 18:00 UTC
Impacted Service(s) : The WebSocket connection on Logs Data Platform is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the Logs Data Platform WebSocket connection.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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