Outage in OVHcloud

[GRA11][Network] - Load Balancer incident notification

Resolved Major

July 27, 2026 - Started 11 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

OVHcloud's Load Balancer service in the GRA11 region was unavailable for approximately 26 hours (July 27, 07:41 UTC – July 28, 14:45 UTC), preventing customers from creating new Public Cloud instances. The outage was caused by a software issue. Service was fully restored on July 28 at 14:45 UTC.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer offer in the specific GRA11 region. Here are some supplementary details : Start time : 27/07/2026 07:41 UTC Impacted Service(s) : Creation of Public Cloud instances on GRA11 LoadBalancer is temporarily unavailable. Customers Impact : Customers are temporarily unable to create new Public Cloud instances on LoadBalancer. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 07/28/2026 03:15PM

We are pleased to inform you that the incident affecting our Load Balancer offering has been resolved.

Start time : 27/07/2026 07:41 UTC
End time : 28/07/2026 14:45 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 10 days ago - at 07/28/2026 12:13PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of customers are no longer impacted by the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 10 days ago - at 07/28/2026 11:25AM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently working on a fix to resolve the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 11 days ago - at 07/27/2026 12:52PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Load Balancer offer in the specific GRA11 region.

Here are some supplementary details :

Start time : 27/07/2026 07:41 UTC
Impacted Service(s) : Creation of Public Cloud instances on GRA11 LoadBalancer is temporarily unavailable.
Customers Impact : Customers are temporarily unable to create new Public Cloud instances on LoadBalancer.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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