[GLOBAL][Identity, Security & Operations] - User Management Incident Notification

We are pleased to inform you that the incident affecting our Identity, Security & Operations offering has been resolved.

Start time : 25/08/2026 17:52 UTC
End time : 25/08/2026 20:40 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Identity, Security & Operations offer on the specific global region

Here are some supplementary details :

Start time : 25/08/2026 18:38 UTC
Impacted Service(s) : The user creation and approval service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to create new users or use the approval service.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Identity, Security & Operations offering, which is causing temporary availability issue in the global region

Here are some supplementary details :

Start time : 25/08/2026 17:52 UTC
Impacted Service(s) : The user creation and approval service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to create new users or use the approval service.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.