Outage in OVHcloud
[SBG5/7][Compute - Instance] - Some Instances Incident Notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud experienced a major incident lasting approximately 23 hours (September 10–11, 2026) in which compute instances across the SBG5 and SBG7 regions became unreachable due to an unexpected underlying infrastructure malfunction. Service was restored progressively, with most instances recovering before full resolution was confirmed at 21:00 UTC on September 11. Affected customers were temporarily unable to access their instances for the duration of the outage.
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions.
Here are some supplementary details :
Start time : 10/09/2026 22:13 UTC
Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/11/2026 10:04PM
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.
Start time : 10/09/2026 22:13 UTC
End time : 11/09/2026 21:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
6 days ago - at 09/11/2026 01:08PM
We have new information regarding the incident that affects your service(s).
Please find below an update on the situation :
Update :
Most instances are once again accessible.
Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are still temporarily unreachable.
Customers Impact : Some customers are still temporarily unable to access instances located in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
7 days ago - at 09/11/2026 03:31AM
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some instances are now accessible again.
Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
IDENTIFIED
7 days ago - at 09/10/2026 10:22PM
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions.
Here are some supplementary details :
Start time : 10/09/2026 22:13 UTC
Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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