Outage in OVHcloud

[GRA1/3/9/11][Public Cloud] - Instances incident notification

Resolved Major

September 13, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OVHcloud Public Cloud instances across the GRA1, GRA3, GRA9, and GRA11 regions were unavailable due to an unexpected underlying infrastructure malfunction starting September 13, 2026 at 09:02 UTC. Customers were unable to access their instances in the affected regions for approximately one hour. The incident was resolved by 10:06 UTC, restoring full service.

We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions. The root cause has been identified. Please find the details of this incident below : Start time : 13/09/2026 09:02 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA1 OVHcloud GRA3 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 09/13/2026 10:39AM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 13/09/2026 09:02 UTC
End time : 13/09/2026 10:06 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 4 days ago - at 09/13/2026 09:24AM

We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions.
The root cause has been identified.

Please find the details of this incident below :
Start time : 13/09/2026 09:02 UTC
Impacted Service(s) : Some instances in the GRA region are unavailable.
Customers Impact : Customers are temporarily unable to access their instances located on the specified regions.
Root Cause : This incident is caused by an unexpected infrastructure malfunction.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

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