[GLOBAL][Data & Analytics] - Cloud Database Incident Notification

We are pleased to inform you that the incident affecting our Data & Analytics offering has been resolved.

Start time : 25/08/2026 14:00 UTC
End time : 27/08/2026 13:02 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most services are now operational again, with some residual delays or intermittent failures possible. Most customers should now be able to order new services normally.
Ongoing Actions : The incident has been identified, and our teams are actively working to restore the remaining impacted services as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer.

Here are some supplementary details :

Start time : 25/08/2026 14:00 UTC
Impacted Service(s) : Ordering services in private network, resulting in delays and possible failures.
Customers Impact : Customers may experience delays and intermittent failures when ordering new services. Existing services are not impacted.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.