Outage in OVHcloud

[GRA5/GRA7/GRA9/GRA11][Compute - Instance] - Compute Instance Incident Notification

Resolved Major

August 31, 2026 - Started 17 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

On August 31, 2026, OVHcloud experienced a major compute instance incident across the GRA5, GRA7, GRA9, and GRA11 regions, rendering some instances unreachable for approximately one hour. The outage was caused by an unexpected underlying infrastructure malfunction, preventing affected customers from accessing their instances. The incident was resolved by 17:47 UTC, restoring normal access.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11 Region. Here are some supplementary details : Start time : 31/08/2026 16:49 UTC Impacted Service(s) : Some instances in the GRA5/GRA7/GRA9/GRA11 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA5 OVHcloud GRA7 OVHcloud GRA9 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 08/31/2026 06:09PM

We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved.

Start time : 31/08/2026 16:49 UTC
End time : 31/08/2026 17:47 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 17 days ago - at 08/31/2026 05:13PM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 08/31/2026 05:09PM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the GRA5/GRA7/GRA9/GRA11 Region.

Here are some supplementary details :

Start time : 31/08/2026 16:49 UTC
Impacted Service(s) : Some instances in the GRA5/GRA7/GRA9/GRA11 region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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