Outage in OVHcloud
[GLOBAL][Databases] - MongoDB incident notification
Resolved MajorIncident Report
Summary AI Generated
OVHcloud's MongoDB Database service experienced a major incident from August 25 to September 3, 2026, during which daily backups were completely unavailable across multiple global regions including GRA, WAW, PAR, DE, SBG, UK, SGP, and BHS. The outage was caused by an unexpected underlying infrastructure malfunction. Service was fully restored on September 3, 2026 at 13:00 UTC, with monitoring kept active afterward to ensure stability.
We are currently experiencing an incident affecting our MongoDB Database offering.
Please find the details of this incident below :
Start time : 25/08/2026 00:00 UTC
Impacted Service(s) : MongoDB services are currently unable to perform their daily backups.
Customers Impact : Customers using the affected MongoDB services are currently unable to perform their daily backups.
Ongoing Actions : Our teams are investigating the issue to determine its root cause and restore the backup functionality.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Components affected
OVHcloud BHS OVHcloud DE OVHcloud GRA OVHcloud PAR OVHcloud SBG OVHcloud SGP OVHcloud UK OVHcloud WAWTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/04/2026 07:40AM
We are pleased to inform you that the incident affecting our MongoDB Database offering has been resolved.
Start time : 25/08/2026 00:00 UTC
End time : 03/09/2026 13:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
MONITORING
14 days ago - at 09/03/2026 02:04PM
Service has been fully restored since 03/09/2026 13:00 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 25/08/2026 00:00 UTC
Impacted Service(s) : MongoDB services were unable to perform their daily backups.
Customers Impact : Customers using the affected MongoDB services were unable to perform their daily backups.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
INVESTIGATING
14 days ago - at 09/03/2026 10:18AM
We are currently experiencing an incident affecting our MongoDB Database offering.
Please find the details of this incident below :
Start time : 25/08/2026 00:00 UTC
Impacted Service(s) : MongoDB services are currently unable to perform their daily backups.
Customers Impact : Customers using the affected MongoDB services are currently unable to perform their daily backups.
Ongoing Actions : Our teams are investigating the issue to determine its root cause and restore the backup functionality.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
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