Outage in P44

Ocean products - SSO disruption

Resolved Minor
March 08, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

Dear valued Customer, We are experiencing a disruption with Single sign-on method for our Ocean products' users. Currently, schedulers with SSO authorization are not able to log in to the platforms. Standard process (with user credentials) is still available and fully operational. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Szymon Przeklasa Manager, Customer Support
Components affected
P44 Sailing Schedules Web Application (CSS) P44 Sailing Schedules Web Application (CSS) P44 Track & Trace Web Application (CTT) P44 Track & Trace Web Application (CTT)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/08/2023 01:25PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 03/08/2023 10:44AM

Dear valued Customer,

We are continuing to investigate a disruption with the Single sign-on method for our Ocean products' users.

Currently, schedulers with SSO authorization are not able to log in to the platforms. The standard process (with user credentials) is still available and fully operational.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support

INVESTIGATING almost 2 years ago - at 03/08/2023 07:41AM

Dear valued Customer,

We are experiencing a disruption with Single sign-on method for our Ocean products' users.

Currently, schedulers with SSO authorization are not able to log in to the platforms. Standard process (with user credentials) is still available and fully operational.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Manager, Customer Support

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