Delay in Processing Shipment Updates - Disruption

Dear Valued Customer,

The issue related to a delay in processing shipment updates has been resolved. We will keep on monitoring the situation.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,
Sanel Talic
Lead, Customer Support

Dear Valued Customers,

We have successfully deployed the initial remediation for the shipment event updates processing issue and are processing the current backlog of shipment event updates. New shipment event updates are being generated and we expect the backlog to be fully processed within the next 45 mins.

Separately, we have identified a root cause for 500 errors within the App when viewing shipments with new shipment events, and have now resolved this issue.

We will continue to monitor the platform, and we will provide another update no later than 7 PM CT.

Thanks,
Sanel Talic
Lead, Customer Support

A fix has been implemented and we are monitoring the results.

Dear Valued Customers,

We have identified an initial remediation for this issue and are planning to deploy the remediation within the next 30 minutes.

We will then re-enable the shipment event updates processing and monitor the platform. We expect that it may take up to 1 hour to process the current backlog of shipment event updates before new shipment event updates are processed as they are received.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Thanks,
Sanel Talic
Lead, Customer Support

Dear Valued Customers,

Our Engineering team continues to work on this issue. During this time, you may experience missing shipment event updates, data and analytics refreshes. We will continue to provide further updates as it becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers.
In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sanel Talic
Lead, Customer Support

Dear valued Customer,

We are experiencing a disruption with a delay in processing shipment updates for our Last Mile customers. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers.

In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Sanel Talic
Lead, Customer Support