Outage in P44

Rail Tracking updates - disruption (NA)

Resolved Minor
August 19, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Dear valued Customer, We are experiencing a disruption with Rail tracking updates for North American customers. Currently, the information regarding the tracked shipments may not show the exact state of affairs. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best regards, Szymon Przeklasa Program Manager, Elite Support
Components affected
P44 Asset Tracking P44 Tracking API P44 Shipment Tracking API P44 Visibility Operations Center (VOC)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/22/2023 05:33AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/20/2023 07:43PM

Dear Valued Customer,

The issue has been fixed and the shipment updates for Rail will be working as expected. Our team continues to monitor.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Nikhil Dhamija
Customer Support

INVESTIGATING over 1 year ago - at 08/19/2023 08:59AM

Dear valued Customer,

We are experiencing a disruption with Rail tracking updates for North American customers. Currently, the information regarding the tracked shipments may not show the exact state of affairs. Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Szymon Przeklasa
Program Manager, Elite Support

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