Delay in Push Events for Ocean shipments (EU Region).

Dear valued Customer,

This issue is now resolved, and the functionality is back to normal. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Raj Mehta
Customer Support

Dear valued Customer,

Please be informed that the root cause of the issue has been found. Currently, our engineering team is trying to mitigate the repercussions caused by the malfunction. Users still may expect delays in viewing the latest updates on a shipment for Ocean visibility products (mainly: milestones and positions), however, the bottleneck is constantly being decreased.

We will keep you updated about the progress of actions taken by our engineering team.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,

Szymon Przeklasa
Program Manager, Customer Support

Dear valued Customer,

We are currently experiencing an disruption in push events for Ocean products and the impact is limited to Europe region.

User may potentially expect delay to view the latest updates on a shipment for ocean visibility product.

Our engineering team is investigating this with top priority and will continue to provide updates as more information becomes available.

As an organisation, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Rahul Katti
Customer Support.