Outage in P44

FTP Server Disruption: North America Region

Resolved Minor
June 14, 2024 - Started 5 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Dear Valued Customer, We are experiencing a disruption where few Carriers might face issue while uploading files to our FTP servers. Affected customers might encounter delayed tracking updates and it is limited to the NA region only. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Aditya Engineer, Customer Support
Components affected
P44 Visibility Operations Center (VOC) P44 Visibility Operations Center (VOC) P44 Tracking API P44 NA - Visibility Operations Center (VOC)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/14/2024 11:04PM

Dear Valued Customer,

This issue has been resolved.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Vyshnav Raju
Customer Support Operation 
Project44

INVESTIGATING 5 months ago - at 06/14/2024 02:35PM

Dear Valued Customer,

We are experiencing a disruption where a few Carriers might face issues while uploading files to our FTP servers. Affected customers may encounter errors when creating shipments, as well as delays in tracking updates. This issue is limited to the North American region.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best regards,

Anurag Kalgi
Engineer, Customer Support Operations

INVESTIGATING 5 months ago - at 06/14/2024 01:26PM

Dear Valued Customer,

We are experiencing a disruption where few Carriers might face issue while uploading files to our FTP servers. Affected customers might encounter delayed tracking updates and it is limited to the NA region only.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Aditya
Engineer, Customer Support

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