Outage in P44

Delayed Tracking Updates: Clearmetal

Resolved Minor
November 22, 2024 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

Dear Valued Customer, We are currently experiencing issues with tracking updates on the Clearmetal platform. During this period, customers may see delays in tracking updates for few shipments. Our engineering team is investigating and will continue to provide updates as more information becomes available. As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com. Best Regards, Swathi Support Operations Specialist
Components affected
P44 Clearmetal Application
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 11/24/2024 01:55PM

Dear Valued Customer,

The issue has been resolved, and the new updates should now process as expected. Additionally, our engineering team is ensuring that the missed data during this period is being reprocessed.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Krishnakanth Sreebhashyam
Support Operations Specialist

IDENTIFIED 30 days ago - at 11/22/2024 05:36PM

Dear Valued Customer,

Our engineering team has identified the issue and is working on a fix. We will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Swathi
Support Operations Specialist

INVESTIGATING about 1 month ago - at 11/22/2024 12:20PM

Dear Valued Customer,

We are currently experiencing issues with tracking updates on the Clearmetal platform. During this period, customers may see delays in tracking updates for few shipments.

Our engineering team is investigating and will continue to provide updates as more information becomes available.

As an organization, we are committed to providing reliable and high-availability service to our customers. In case of any questions, please do not hesitate to reach out to support@project44.com.

Best Regards,
Swathi
Support Operations Specialist

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