Outage in Paddle

Some customers are experiencing issues with our checkout in Paddle Billing and Paddle Classic

Resolved Minor
September 16, 2024 - Started 12 days ago - Lasted 1 day

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Outage Details

Our engineers have discovered a performance issue that began at 12:11 PM BST due to an outage with our third-party provider. This issue is impacting a small portion of checkouts for both Paddle Billing and Paddle Classic.

The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
Components affected
Paddle Checkout Paddle Order Processing
Latest Updates ( sorted recent to last )
12 days ago - at 09/16/2024 11:58AM

Our engineers have discovered a performance issue that began at 12:11 PM BST due to an outage with our third-party provider. This issue is impacting a small portion of checkouts for both Paddle Billing and Paddle Classic.

The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

12 days ago - at 09/16/2024 12:19PM

Our engineers have re-routed payments, and as of 12:42 BST, normal checkout processing has resumed.

However, subscription renewals are being impacted. My team is actively investigating and monitoring the situation to resolve these issues as quickly as possible.

Thank you for your patience and understanding.

12 days ago - at 09/16/2024 02:26PM

As of 13:44 BST, we have successfully resolved the issue with processing subscription renewal payments. Everything is now functioning normally.

Our engineers will continue to monitor the situation to ensure there are no further issues.

If you have any questions or concerns, please reach out to our Customer Support team at sellers@paddle.com.

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