Outage in Paddle

Some customers are experiencing issues processing transactions

Resolved Minor
October 01, 2024 - Started about 2 months ago - Lasted about 2 hours

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Outage Details

Our engineers are currently investigating an issue processing transactions for Paddle Billing. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.
Components affected
Paddle API
Latest Updates ( sorted recent to last )
about 2 months ago - at 10/01/2024 01:07AM

Our engineers are currently investigating an issue processing transactions for Paddle Billing. The impact is being looked into and we will update as soon as we know more, along with the steps we've taken to resolve the issue once our engineers have found the cause and restored our usual service.

about 2 months ago - at 10/01/2024 02:39AM

[Monitoring] Our engineers have identified the issue and implemented a fix. All affected transactions have now been processed.

We will continue to monitor the platform for the next 24 hours before closing this incident.

We apologize for the disruption to our service. If you have any questions or concerns, please reach out to us at sellers@paddle.com.

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