Outage in Paddle
Some customers are experiencing issues with Retain
Resolved Minor
February 11, 2025 - Started over 1 year ago
- Lasted 32 minutes
Incident Report
Our engineers are currently investigating an issue with Retain.
This causes retain forms to not load and thus users who click the link in the email to update their card aren't able to access the form. Additionally, cancellation flows are not working either.
Our team is actively investigating the issue to resolve it as quickly as possible. We will update the status of the service once our engineers have found the cause and restored our usual service.
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Latest Updates ( sorted recent to last )
over 1 year ago - at 02/11/2025 04:44PM
Our engineers are currently investigating an issue with Retain.
This causes retain forms to not load and thus users who click the link in the email to update their card aren't able to access the form. Additionally, cancellation flows are not working either.
Our team is actively investigating the issue to resolve it as quickly as possible. We will update the status of the service once our engineers have found the cause and restored our usual service.
Latest Paddle outages
Report downloads unavailable in the Paddle Dashboard - 21 days ago
Retain - about 1 month ago
Seller dashboard logins are failing with timeouts - 2 months ago
Intermittent Checkout Loading Issues - 3 months ago
Partial Checkout Outage - 3 months ago
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