Incident Report
Summary AI Generated
Paddle's Retain service experienced a minor incident lasting approximately 51 minutes, beginning around 07:56 UTC on August 24, 2026, and affecting the Production Classic, Production Billing, and Retain components. The issue was identified and a fix was deployed by 09:11 UTC, with the platform placed under close monitoring to ensure stability.
We have identified the issue affecting Retain that began around 7:56 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 08/24/2026 09:11AM
We have deployed a fix for the issue that was affecting Retain. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
IDENTIFIED
3 days ago - at 08/24/2026 08:35AM
We have identified the issue affecting Retain that began around 7:56 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
Latest Paddle outages
Seller dashboard logins are failing with timeouts - about 1 month ago
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Partial Checkout Outage - 2 months ago
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