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Outage in Paddle

Seller dashboard logins are failing with timeouts

Resolved Minor
July 16, 2026 - Started 1 day ago - Lasted 8 minutes

Incident Report

Summary AI Generated

Paddle's seller dashboard login flow experienced an 8-minute outage affecting both production and sandbox environments, caused by a third-party incident. New sign-in attempts to vendors.paddle.com and sandbox-vendors.paddle.com failed with timeouts, while users already logged in remained unaffected. The issue was identified and resolved within 8 minutes.

We’ve identified an issue affecting access to the Paddle seller dashboard sign-in flow at vendors.paddle.com "vendors.paddle.com": http://vendors.paddle.com and sandbox-vendors.paddle.com "sandbox-vendors.paddle.com": http://sandbox-vendors.paddle.com, caused by a third-party incident. Users who are already signed in are not affected. The issue is only impacting new sign-in attempts. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

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IDENTIFIED 1 day ago - at 07/16/2026 08:25AM

We’ve identified an issue affecting access to the Paddle seller dashboard sign-in flow at vendors.paddle.com "vendors.paddle.com": http://vendors.paddle.com and sandbox-vendors.paddle.com "sandbox-vendors.paddle.com": http://sandbox-vendors.paddle.com, caused by a third-party incident.

Users who are already signed in are not affected. The issue is only impacting new sign-in attempts.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

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