Outage in Paddle

Partial Checkout Outage

Resolved Minor

June 18, 2026 - Started 29 days ago - Lasted about 1 hour

Incident Report

Summary AI Generated

Paddle experienced a partial checkout outage lasting approximately 58 minutes, affecting checkout functionality across both Production and Sandbox environments (Billing and Classic). The root cause was traced to a third-party provider issue. Mitigations were implemented and services were restored, with the team monitoring to ensure stability.

We have identified the issue affecting checkouts. We are actively working to resolve the root cause and restore normal service as soon as possible. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Components affected

Paddle Production - Billing Paddle Checkout Paddle Production - Classic Paddle Sandbox - Billing Paddle Sandbox - Classic

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Latest Updates ( sorted recent to last )

MONITORING 29 days ago - at 06/18/2026 04:02PM

We have implemented mitigations to address the issue affecting checkouts, and services are recovering. Our team is now actively monitoring the situation to ensure that normal service is fully restored and remains stable.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

IDENTIFIED 29 days ago - at 06/18/2026 03:41PM

We have identified the root cause of the issue affecting checkouts, which is related to a third-party provider. Our team is currently implementing mitigations to resolve the issue and restore normal service as soon as possible.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

IDENTIFIED 29 days ago - at 06/18/2026 03:18PM

We have identified the issue affecting checkouts. We are actively working to resolve the root cause and restore normal service as soon as possible.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

Latest Paddle outages

Seller dashboard logins are failing with timeouts - 1 day ago

Intermittent Checkout Loading Issues - 23 days ago

Card payment issues on Paddle Billing and Paddle Classic checkout - about 2 months ago

New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard - 3 months ago

Discount service degradation causing discount application failures - 3 months ago

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