Paddle's discount service experienced degradation starting at 13:15 UTC, causing customers to encounter timeouts when attempting to add discounts at checkout, which prevented discount application but allowed transactions to complete normally. The issue affected all Paddle environments including production and sandbox systems for both Classic and Billing platforms, as well as the Checkout component. The incident was resolved after 11 minutes of service disruption.
Trusted by 1,000+ teams
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
We have identified an issue affecting customers who are attempting to add a discount at checkout. They may encounter a timeout, which can prevent the discount from being applied, but it should not prevent the transaction from being completed.
This began at approximately 13:15 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with