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Outage in Paddle

Discount service degradation causing discount application failures

Resolved Minor
April 21, 2026 - Started 2 days ago - Lasted 11 minutes

Incident Report

Summary AI Generated

Paddle's discount service experienced degradation starting at 13:15 UTC, causing customers to encounter timeouts when attempting to add discounts at checkout, which prevented discount application but allowed transactions to complete normally. The issue affected all Paddle environments including production and sandbox systems for both Classic and Billing platforms, as well as the Checkout component. The incident was resolved after 11 minutes of service disruption.

We have identified an issue affecting customers who are attempting to add a discount at checkout. They may encounter a timeout, which can prevent the discount from being applied, but it should not prevent the transaction from being completed. This began at approximately 13:15 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 04/21/2026 02:02PM

We have identified an issue affecting customers who are attempting to add a discount at checkout. They may encounter a timeout, which can prevent the discount from being applied, but it should not prevent the transaction from being completed.

This began at approximately 13:15 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.

We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.

Latest Paddle outages

Checkout Service Incident - about 1 month ago

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