Outage in Paddle
New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard
Minor
April 28, 2026 - Started 2 days ago
Incident Report
We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.
Components affected
Paddle Retain Paddle Seller Dashboard Paddle Production - Billing Paddle Production - Classic Paddle Production - BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
2 days ago - at 04/28/2026 04:45PM
We have identified an issue affecting access to Retain settings and Metrics for some new Paddle Billing signups in the dashboard. A fix has been scheduled for deployment for new signups, and the access for sellers who signed up earlier is being gradually restored.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.
INVESTIGATING
2 days ago - at 04/28/2026 03:36PM
We have identified an issue affecting new sellers’ access to the ProfitWell Metrics. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com "sellers@paddle.com": mailto:sellers@paddle.com.
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