Outage in Pagero

Disturbances in the connection towards FACe (Spanish e-invoicing entry point)

Resolved Minor

November 20, 2025 - Started 2 months ago - Lasted 4 days
Official incident page

Incident Report

We’re currently investigating reports of a potential disturbance in the connection towards FACe (Spanish e-invoicing entry point). It was identified around yesterday 22:29 CET. We are working on identifying the cause and impact on customers with our Partner. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

Components affected

Pagero Online

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 11/24/2025 08:34AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/24/2025 07:08AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 11/20/2025 09:41AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/20/2025 09:30AM

We’re currently investigating reports of a potential disturbance in the connection towards FACe (Spanish e-invoicing entry point). It was identified around yesterday 22:29 CET. We are working on identifying the cause and impact on customers with our Partner.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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