Outage in Pagero

Pagero Online - Delays in document processing

Resolved Minor

February 16, 2026 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET. This is resulting in documents currently taking a long time to be processed and delivered. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team

Components affected

Pagero Online

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/16/2026 12:07PM

The issue has now been resolved and services are available and working as normal. We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team

IDENTIFIED 2 months ago - at 02/16/2026 09:40AM

We have identified and resolved the cause of the issue.

We’re still working on processing a large queue of documents currently in processing and as such there are still delays for documents being delivered.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

INVESTIGATING 2 months ago - at 02/16/2026 08:28AM

We’re currently investigating reports of potential document processing delays in one or more services in Pagero Online that was identified at 8:30 CET.

This is resulting in documents currently taking a long time to be processed and delivered.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team

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