Outage in Palo Alto Networks

Some Customers are not receiving Emails (Activation, Password Reset and Multi-Factor-Authentication) when accessing our Customer Support Portal (support.paloaltonetworks.com)

Resolved Minor
May 24, 2022 - Started over 3 years ago - Lasted 3 days
Official incident page

Incident Report

We received an update from some customers who are not receiving emails (Activation, Password Reset and Multi-Factor-Authentication) when accessing our Support Portal (support.paloaltonetworks.com). This is blocking some customers from activating products and accessing some PANW systems. We are currently investigating the issue.
Components affected
Palo Alto Networks Americas

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/27/2022 06:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 05/27/2022 03:24PM

We are currently investigating this issue.

MONITORING over 3 years ago - at 05/26/2022 06:49PM

We are continuing to monitor for any further issues, post fix.

MONITORING over 3 years ago - at 05/25/2022 07:02PM

A fix has been implemented for all (3) reported use cases noted below:

//Not receiving Activation Emails
//Not receiving Password Reset Emails
//Noticing Delay in receiving OTP MFA emails.

MONITORING over 3 years ago - at 05/25/2022 06:18PM

A fix has been implemented for the following reported issues:

//Not receiving Activation Emails
//Not receiving Password Reset Emails

Team is still investigating, delay in receiving OTP / MFA emails.

INVESTIGATING over 3 years ago - at 05/25/2022 02:54PM

We are currently investigating this issue.

MONITORING over 3 years ago - at 05/24/2022 09:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 05/24/2022 05:08PM

We received an update from some customers who are not receiving emails (Activation, Password Reset and Multi-Factor-Authentication) when accessing our Support Portal (support.paloaltonetworks.com). This is blocking some customers from activating products and accessing some PANW systems. We are currently investigating the issue.

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