Outage in Palo Alto Networks

Customers are experiencing login issue with Customer support portal

Resolved Minor
June 13, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Customers & Partners are unable to access our Support Portal | KB articles | Support Cases , etc. We are currently investigating this issue When customers attempt to login CSP, seeing OKTA exception message.
Components affected
Palo Alto Networks Americas

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/13/2022 04:34PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 06/13/2022 03:49PM

Customers & Partners are unable to access our Support Portal | KB articles | Support Cases , etc.

We are currently investigating this issue

When customers attempt to login CSP, seeing OKTA exception message.

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