Outage in Palo Alto Networks

Cortex XDR - Partial Outage in UK

Resolved Minor
July 19, 2022 - Started almost 3 years ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing issues with Cortex XDR in the UK region. We are working with our Cloud Service Provider to regain normal service. The current impact is that the Cortex XDR UI console is sporadically unavailable. Cortex XDR agent local protection continues to function normally.
Components affected
Palo Alto Networks United Kingdom
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 07/20/2022 03:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 07/20/2022 02:53AM

The cloud provider is starting to initiate a careful start of the failed infrastructure

IDENTIFIED almost 3 years ago - at 07/20/2022 12:35AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 07/19/2022 10:38PM

We are still working with our cloud provider to resolve this issue

IDENTIFIED almost 3 years ago - at 07/19/2022 05:25PM

We are currently experiencing issues with Cortex XDR in the UK region.
We are working with our Cloud Service Provider to regain normal service.

The current impact is that the Cortex XDR UI console is sporadically unavailable.

Cortex XDR agent local protection continues to function normally.

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