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This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results. Please reach out to the support team if you continue to see issues with uploading images over Microsoft Teams.
The issue is continuing to be investigated. A suggested workaround to mitigate this issue is by applying a split tunnel configuration for Microsoft teams so that the image uploads succeed as they egress out from the end user hosts
The below link helps explain the configuration of split tunneling:
https://docs.paloaltonetworks.com/globalprotect/10-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
The next update will be provided on Dec 7th, 14:00 UTC
The issue is continuing to be investigated. A suggested work around to mitigate this issue is by applying a split tunnel configuration for Microsoft teams so that the image uploads succeed as they egress out from the end user hosts
The below link helps explain the configuration of split tunneling:
https://docs.paloaltonetworks.com/globalprotect/10-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
The next update will be provided at Dec 7th, 10 AM UTC
The issue is continuing to be investigated. A suggested work around to mitigate this issue is by applying a split tunnel configuration for Microsoft teams so that the image uploads succeed as they egress out from the end user hosts
The below link helps explain the configuration of split tunneling:
https://docs.paloaltonetworks.com/globalprotect/10-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
The next update will be provided at Dec 7th, 4 AM UTC
We are currently experiencing an issue for Prisma Access customers where uploading images via Microsoft teams is failing. The cloud providers have been engaged to troubleshoot and fix the issue.
The next update will be provided by Dec 7th, 1 AM UTC
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