Outage in Palo Alto Networks

Prisma Access is currently experiencing intermittent autoscale failures.

Resolved Maintenance
December 07, 2022 - Started over 2 years ago - Lasted about 13 hours
Official incident page

Need to monitor Palo Alto Networks outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Palo Alto Networks, and never miss an outage again.
Start Free Trial

Outage Details

Prisma Access is currently experiencing intermittent autoscale failures. Our engineering team is currently investigating the issue. The next update will be shared by 14:00 UTC
Components affected
Palo Alto Networks EMEA-Andorra Palo Alto Networks EMEA-Kenya Palo Alto Networks APAC-Myanmar Palo Alto Networks EMEA-Greece Palo Alto Networks EMEA-Lithuania Palo Alto Networks EMEA-Sweden Palo Alto Networks Americas-Venezuela Palo Alto Networks APAC-India West (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-US Northwest (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Kuwait Palo Alto Networks APAC-Japan South Palo Alto Networks Americas-Brazil South Palo Alto Networks Americas-US West Palo Alto Networks Americas-Canada East Palo Alto Networks EMEA-Jordan Palo Alto Networks Americas-US Central Palo Alto Networks EMEA-Egypt Palo Alto Networks APAC-New Zealand Palo Alto Networks Americas-Colombia Palo Alto Networks EMEA-UK (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Indonesia Palo Alto Networks Americas-Panama Palo Alto Networks EMEA-South Africa Central Palo Alto Networks EMEA-Russia Central Palo Alto Networks EMEA-France North Palo Alto Networks Americas-Peru Palo Alto Networks Americas-US West (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-UK Palo Alto Networks EMEA-Croatia Palo Alto Networks APAC-Cambodia Palo Alto Networks EMEA-Slovenia Palo Alto Networks EMEA-Nigeria Palo Alto Networks APAC-Bangladesh Palo Alto Networks EMEA-Denmark Palo Alto Networks APAC-South Korea (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Singapore (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-India West Palo Alto Networks Americas-US Central (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Luxembourg Palo Alto Networks EMEA-Germany North Palo Alto Networks APAC-Pakistan South Palo Alto Networks EMEA-Switzerland Palo Alto Networks Americas-US Southwest Palo Alto Networks APAC-South Korea Palo Alto Networks EMEA-Romania Palo Alto Networks EMEA-Czech Republic Palo Alto Networks EMEA-Portugal Palo Alto Networks EMEA-United Arab Emirates Palo Alto Networks APAC-Australia Southeast Palo Alto Networks EMEA-Ireland Palo Alto Networks Americas-Bolivia Palo Alto Networks Americas-Canada East (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-Brazil Central Palo Alto Networks EMEA-Germany Central Palo Alto Networks EMEA-Russia Northwest Palo Alto Networks APAC-Pakistan West Palo Alto Networks Americas-US East Palo Alto Networks APAC-Australia East Palo Alto Networks EMEA-Bulgaria Palo Alto Networks Americas-Canada West Palo Alto Networks APAC-Australia Southeast (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-Papua New Guinea Palo Alto Networks Americas-US East (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Monaco Palo Alto Networks EMEA-Ireland (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-France South Palo Alto Networks APAC-India North Palo Alto Networks APAC-Japan Central (Location on-boarded prior to version 1.4) Palo Alto Networks Americas-US Northeast Palo Alto Networks Americas-Paraguay Palo Alto Networks APAC-Singapore Palo Alto Networks APAC-Thailand Palo Alto Networks Americas-Ecuador Palo Alto Networks EMEA-Liechtenstein Palo Alto Networks Americas-US Northwest Palo Alto Networks EMEA-France North (Location on-boarded prior to version 1.4) Palo Alto Networks APAC-India South Palo Alto Networks APAC-Malaysia Palo Alto Networks EMEA-Norway Palo Alto Networks EMEA-Netherlands Central Palo Alto Networks EMEA-Israel Palo Alto Networks Americas-US Southeast Palo Alto Networks Americas-Brazil South (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-Italy Palo Alto Networks EMEA-Hungary Palo Alto Networks APAC-Vietnam Palo Alto Networks APAC-Philippines Palo Alto Networks EMEA-Turkey Palo Alto Networks Americas-Chile Palo Alto Networks EMEA-Germany Central (Location on-boarded prior to version 1.4) Palo Alto Networks EMEA-South Africa West Palo Alto Networks EMEA-Finland Palo Alto Networks EMEA-Moldova Palo Alto Networks EMEA-Slovakia Palo Alto Networks APAC-Australia South Palo Alto Networks APAC-Taiwan Palo Alto Networks EMEA-Saudi Arabia Palo Alto Networks EMEA-Germany South Palo Alto Networks APAC-Japan Central Palo Alto Networks Americas-Mexico Central Palo Alto Networks Americas-Brazil East Palo Alto Networks EMEA-Belarus Palo Alto Networks EMEA-Belgium Palo Alto Networks Americas-Canada Central Palo Alto Networks EMEA-Uzbekistan Palo Alto Networks EMEA-Ukraine Palo Alto Networks EMEA-Spain Central Palo Alto Networks Americas-Costa Rica Palo Alto Networks EMEA-Netherlands South Palo Alto Networks EMEA-Poland Palo Alto Networks Americas-US South Palo Alto Networks APAC-Hong Kong Palo Alto Networks EMEA-Spain East Palo Alto Networks Americas-Mexico West Palo Alto Networks Americas-Argentina Palo Alto Networks EMEA-Austria
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/08/2022 12:48AM

This incident has been resolved.

MONITORING over 2 years ago - at 12/07/2022 03:59PM

The issue has been identified and a fix applied within the infrastructure. The failed autoscales have also been recovered. We appreciate your patience while we continue to monitor and please reach out to support team if you continue to experience issues.

INVESTIGATING over 2 years ago - at 12/07/2022 02:07PM

We are continuing to investigate this issue.

The next update will be shared by 17:00 UTC.

INVESTIGATING over 2 years ago - at 12/07/2022 11:23AM

Prisma Access is currently experiencing intermittent autoscale failures. Our engineering team is currently investigating the issue.
The next update will be shared by 14:00 UTC

All Your Service Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook