Outage in Palo Alto Networks

Commit failures Impacting Applications and Threats Content Update 8852-8753

Resolved Minor
May 28, 2024 - Started about 1 year ago - Lasted 10 months
Official incident page

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Outage Details

Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 03/14/2025 02:53AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 05/28/2024 04:42AM

Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

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