Outage in Palo Alto Networks

Cortex XDR/XSIAM/XPANSE/XSOAR8 - Delay in Incident Generation - US Region

Resolved Minor
December 09, 2024 - Started 16 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with Cortex XDR/XSIAM/XPANSE/XSOAR8 in US region. The current impact is delay in Alert and Incident generation with no data loss. Cortex XDR agent local protection continues to function normally as well as all data ingestion.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/09/2024 10:01PM

This incident has been resolved.

MONITORING 16 days ago - at 12/09/2024 07:40PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 12/09/2024 07:40PM

We are currently experiencing issues with Cortex XDR/XSIAM/XPANSE/XSOAR8 in US region.

The current impact is delay in Alert and Incident generation with no data loss.

Cortex XDR agent local protection continues to function normally as well as all data ingestion.

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