Outage in Palo Alto Networks

Tenant activations are delayed and device associations may fail

Minor
April 25, 2025 - Started 2 days ago
Official incident page

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Outage Details

Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 04/26/2025 03:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 04/25/2025 10:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 04/25/2025 06:56PM

Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.

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