Outage in Palo Alto Networks

Tenant activations are delayed and device associations may fail

Resolved Minor
April 25, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.
Components affected
Palo Alto Networks United Kingdom Palo Alto Networks Australia Palo Alto Networks Federal Palo Alto Networks Japan Palo Alto Networks Singapore Palo Alto Networks Canada Palo Alto Networks Europe Palo Alto Networks Americas
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/28/2025 04:41PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/26/2025 03:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 04/25/2025 10:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 04/25/2025 06:56PM

Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.

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