Outage in Palo Alto Networks
Tenant activations are delayed and device associations may fail
Resolved MinorIncident Report
Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.
Components affected
Palo Alto Networks Americas Palo Alto Networks Europe Palo Alto Networks United Kingdom Palo Alto Networks Singapore Palo Alto Networks Canada Palo Alto Networks Japan Palo Alto Networks Australia Palo Alto Networks FederalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 04/28/2025 04:41PM
This incident has been resolved.
MONITORING
12 months ago - at 04/26/2025 03:22AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 months ago - at 04/25/2025 10:07PM
We are continuing to work on a fix for this issue.
IDENTIFIED
12 months ago - at 04/25/2025 06:56PM
Customers will see delays in new tenants getting activated. Customers might also see delays or failures in adding Devices from the Device Association portal. As a result of the issues with device association, Cloud NGFW instances & Prisma Access firewall instances may be observed to be in Unhealthy state.
Latest Palo Alto Networks outages
[Azure] [EastUS] outage impacting Cloud NGFW Services - about 20 hours ago
Prisma Cloud Incident [APP.JP] - Major outage - 8 days ago
Enterprise DLP - No Incidents in UIM in US region - 9 days ago
Prisma Cloud Incident [APP3] - Delayed asset ingestion - 16 days ago
Prisma Cloud Incident [APP.CA] - Alerts unavailable - 17 days ago
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