Outage in Palo Alto Networks

Increased latency observed on Customer Support Portal

Resolved Minor
June 05, 2025 - Started 5 months ago - Lasted 30 minutes
Official incident page

Incident Report

Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 12:58 AM UTC

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/05/2025 12:38AM

The underlying problem causing increased latency on the Customer Service Portal has been resolved at 12:34 AM UTC.
All services are operational.

INVESTIGATING 5 months ago - at 06/05/2025 12:09AM

Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 12:58 AM UTC

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