Outage in Palo Alto Networks
Increased latency observed on Customer Support Portal, some functionalities are degraded.
Resolved MinorIncident Report
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/05/2025 05:35AM
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
MONITORING
11 months ago - at 06/05/2025 05:10AM
The fix is implemented 05:45 AM UTC .All services are available, SRE team is monitoring availability of Customer Support Portal and SSO services.
ETA of next update 06:38 AM UTC.
INVESTIGATING
11 months ago - at 06/05/2025 04:01AM
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
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