Outage in Palo Alto Networks
Increased latency observed on Customer Support Portal, some functionalities are degraded.
Resolved Minor
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Outage Details
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/05/2025 05:35AM
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
MONITORING
2 days ago - at 06/05/2025 05:10AM
The fix is implemented 05:45 AM UTC .All services are available, SRE team is monitoring availability of Customer Support Portal and SSO services.
ETA of next update 06:38 AM UTC.
INVESTIGATING
2 days ago - at 06/05/2025 04:01AM
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
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