Outage in Palo Alto Networks

SASE - CIE not syncing all users from Azure AD affecting users from connecting to GP.

Resolved Minor
June 30, 2025 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

The Engineering team has identified an issue, and we are working on the fix We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter. We will provide the next update on June 30th, 2025, at 16:00 UTC.
Components affected
Palo Alto Networks United Kingdom Palo Alto Networks Australia Palo Alto Networks Japan Palo Alto Networks Americas Palo Alto Networks Canada Palo Alto Networks Singapore Palo Alto Networks Europe
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 06/30/2025 11:14PM

This incident has been resolved.

MONITORING about 2 months ago - at 06/30/2025 07:01PM

This issue only happened to "on-prem" AD (not Azure AD) incremental sync, and full sync is a workaround.

INVESTIGATING about 2 months ago - at 06/30/2025 02:23PM

The Engineering team has identified an issue, and we are working on the fix

We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.

We will provide the next update on June 30th, 2025, at 16:00 UTC.

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