Outage in Palo Alto Networks
SASE - CIE not syncing all users from Azure AD affecting users from connecting to GP.
Resolved MinorIncident Report
The Engineering team has identified an issue, and we are working on the fix
We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.
We will provide the next update on June 30th, 2025, at 16:00 UTC.
Components affected
Palo Alto Networks Americas Palo Alto Networks Europe Palo Alto Networks United Kingdom Palo Alto Networks Singapore Palo Alto Networks Canada Palo Alto Networks Japan Palo Alto Networks AustraliaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/30/2025 11:14PM
This incident has been resolved.
MONITORING
10 months ago - at 06/30/2025 07:01PM
This issue only happened to "on-prem" AD (not Azure AD) incremental sync, and full sync is a workaround.
INVESTIGATING
10 months ago - at 06/30/2025 02:23PM
The Engineering team has identified an issue, and we are working on the fix
We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.
We will provide the next update on June 30th, 2025, at 16:00 UTC.
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