Outage in Palo Alto Networks

WildFire Issue

Resolved Minor
July 01, 2025 - Started 3 days ago - Lasted about 16 hours
Official incident page

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Outage Details

WildFire is currently experiencing an issue in most of the regional Clouds. We are actively working on this issue and will provide another update by 15:00 UTC with further details. Customer Impact: Customer might see issue while uploading sample in portal Workaround: Customer might use API to upload instead of using Wildfire portal.
Components affected
Palo Alto Networks WildFire Canada Cloud Palo Alto Networks WildFire Global Cloud Palo Alto Networks WildFire Europe Cloud
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 07/02/2025 06:47AM

This incident has been resolved.

IDENTIFIED 2 days ago - at 07/02/2025 01:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 days ago - at 07/02/2025 01:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 07/01/2025 06:35PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/01/2025 05:01PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 07/01/2025 02:56PM

WildFire is currently experiencing an issue in most of the regional Clouds. We are actively working on this issue and will provide another update by 15:00 UTC with further details.

Customer Impact: Customer might see issue while uploading sample in portal

Workaround: Customer might use API to upload instead of using Wildfire portal.

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