Outage in Palo Alto Networks

Prisma Access - Auto-scaling / New onboarding degradation

Resolved Minor
July 18, 2025 - Started about 7 hours ago - Lasted about 6 hours
Official incident page

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Outage Details

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. We are actively working on this issue and will provide another update by 04:00 UTC with further details. Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding. The data plane traffic across the existing instances is NOT affected. Workaround Users can try connecting to other regions.
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 07/18/2025 08:34AM

This incident has been resolved with the fix in place. Thanks!!

MONITORING about 3 hours ago - at 07/18/2025 06:59AM

We have applied fix to the identified issue. Users can connect to this region gateway. Thanks!

IDENTIFIED about 4 hours ago - at 07/18/2025 06:22AM

We have identified the root cause for the issue and are continuing to work on a fix for this issue. We will provide another update by 10:00 UTC with further details.

IDENTIFIED about 6 hours ago - at 07/18/2025 04:20AM

We are continuing to work on a fix for this issue and will provide another update by 06:00 UTC with further details.

IDENTIFIED about 7 hours ago - at 07/18/2025 02:58AM

Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling and new onboarding. We are actively working on this issue and will provide another update by 04:00 UTC with further details.

Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding.
The data plane traffic across the existing instances is NOT affected.

Workaround
Users can try connecting to other regions.

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