Outage in Palo Alto Networks

Elevated Scan Timeouts in UK and France Regions

Resolved Minor
August 06, 2025 - Started 2 days ago - Lasted about 15 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Palo Alto Networks Prisma SaaS DLP - EU
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/07/2025 03:28PM

The incident was resolved at 6am UTC.

MONITORING 2 days ago - at 08/07/2025 06:03AM

A fix has been deployed to both regions. We will continue to monitor the status before resolving.

IDENTIFIED 2 days ago - at 08/07/2025 01:49AM

We have identified the issue related to the EDM service. A fix is being prepared.

INVESTIGATING 2 days ago - at 08/07/2025 12:22AM

We are currently investigating this issue.

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