Outage in Palo Alto Networks

Prisma Cloud Issue

Resolved Major
August 08, 2025 - Started about 15 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details. Customer Impact: Some features may not be available. Workaround: N/A
Components affected
Palo Alto Networks Europe - app.eu.prismacloud.io Palo Alto Networks Americas - Canada - app.ca.prismacloud.io Palo Alto Networks Americas - US - app4.prismacloud.io Palo Alto Networks Americas - US - app2.prismacloud.io Palo Alto Networks Asia Pacific - Australia - app.anz.prismacloud.io Palo Alto Networks Europe - app2.eu.prismacloud.io Palo Alto Networks Asia Pacific - Singapore - app.sg.prismacloud.io Palo Alto Networks Americas - US - app.prismacloud.io Palo Alto Networks Americas - US - app3.prismacloud.io
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 08/08/2025 05:57PM

This incident has been resolved.

MONITORING about 12 hours ago - at 08/08/2025 04:47PM

We are continuing to monitor for any further issues , currently all our systems are reporting healthy and operational.

MONITORING about 12 hours ago - at 08/08/2025 04:27PM

As of Friday 8th Aug , 9.23 AM, PT , we have applied the necessary fix, and currently monitoring the systems actively.

IDENTIFIED about 15 hours ago - at 08/08/2025 01:43PM

Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Some features may not be available.

Workaround: N/A

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