Outage in Palo Alto Networks

Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users

Resolved Minor
September 30, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

Incident Report

Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users Cortex agent local protection continues to function normally as well as all data ingestion.

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 09/30/2025 10:06AM

This incident has been resolved.

MONITORING 26 days ago - at 09/30/2025 08:00AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 09/30/2025 07:34AM

Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users
Cortex agent local protection continues to function normally as well as all data ingestion.

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