Outage in Palo Alto Networks

Incident Notification: Cloud NGFW for AWS Resources

Resolved Minor
October 20, 2025 - Started 30 days ago - Lasted about 22 hours
Official incident page

Incident Report

Date: October 20, 2025 Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information. Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/21/2025 03:29PM

This incident has been resolved.

MONITORING 29 days ago - at 10/21/2025 01:37AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 30 days ago - at 10/20/2025 06:07PM

Date: October 20, 2025

Status: Investigating
Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1
We are working with AWS to resolve these issues. We see the following impact and will provide further update.
We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.

Scope of Impact:
Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases

New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.

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