Outage in Palo Alto Networks
Incident Notification: Cloud NGFW for AWS Resources
Resolved MinorIncident Report
Date: October 20, 2025
Status: Investigating
Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1
We are working with AWS to resolve these issues. We see the following impact and will provide further update.
We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact:
Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Need to monitor Palo Alto Networks outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/21/2025 03:29PM
This incident has been resolved.
MONITORING
5 months ago - at 10/21/2025 01:37AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 10/20/2025 06:07PM
Date: October 20, 2025
Status: Investigating
Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1
We are working with AWS to resolve these issues. We see the following impact and will provide further update.
We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact:
Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Latest Palo Alto Networks outages
app-ca: Maintenance extension - 6 days ago
Prisma Cloud [APP2]: Ongoing service disruption - 7 days ago
Investigating Cortex Federal Certificate Issue - 11 days ago
WildFire Issue - 13 days ago
Prisma Cloud Incident - Delayed Ingestion [APP3] - 13 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
