Outage in Palo Alto Networks

Enterprise DLP: Increase Latency in LATAM Region

Resolved Minor
November 17, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Palo Alto Networks DLP (NGFW) NAM

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/17/2025 10:33PM

This issue has been resolved.

MONITORING 1 day ago - at 11/17/2025 07:14PM

We are continuing to see improvement after previous changes. We will continue to monitor the situation.

INVESTIGATING 2 days ago - at 11/17/2025 05:32PM

We have pushed a change that has reduced latency for most requests, but are still seeing some slowness. Will update back within the next hour regarding further actions we are taking.

INVESTIGATING 2 days ago - at 11/17/2025 04:18PM

We are currently investigating this issue.

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