Outage in Palo Alto Networks
We experiencing an issue with Customer Support Portal and Admin Site
Resolved MajorIncident Report
We are currently experiencing an issue impacting the access to the Admin Site and Customer Support Portal (CSP). Users from multiple regions are currently facing intermittent access issues with Customer Support Portal, Admin Site, Cortex and Strata Cloud Manager. The engineering teams ore engaged on triage and recovery.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 12/11/2025 12:38PM
The issue has been resolved, and all services—including the Adminsite—are now fully restored.
INVESTIGATING
5 months ago - at 12/11/2025 11:44AM
All services are recovered except for the Adminsite; we are actively working to fix this remaining issue.
INVESTIGATING
5 months ago - at 12/11/2025 11:07AM
We are currently investigating this issue.
MONITORING
5 months ago - at 12/11/2025 11:06AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 months ago - at 12/11/2025 09:43AM
We are currently experiencing an issue impacting the access to the Admin Site and Customer Support Portal (CSP). Users from multiple regions are currently facing intermittent access issues with Customer Support Portal, Admin Site, Cortex and Strata Cloud Manager. The engineering teams ore engaged on triage and recovery.
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