Outage in Palo Alto Networks

We experiencing an issue with Customer Support Portal and Admin Site

Resolved Major
December 11, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue impacting the access to the Admin Site and Customer Support Portal (CSP). Users from multiple regions are currently facing intermittent access issues with Customer Support Portal, Admin Site, Cortex and Strata Cloud Manager. The engineering teams ore engaged on triage and recovery.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/11/2025 12:38PM

The issue has been resolved, and all services—including the Adminsite—are now fully restored.

INVESTIGATING 1 day ago - at 12/11/2025 11:44AM

All services are recovered except for the Adminsite; we are actively working to fix this remaining issue.

INVESTIGATING 1 day ago - at 12/11/2025 11:07AM

We are currently investigating this issue.

MONITORING 1 day ago - at 12/11/2025 11:06AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 12/11/2025 09:43AM

We are currently experiencing an issue impacting the access to the Admin Site and Customer Support Portal (CSP). Users from multiple regions are currently facing intermittent access issues with Customer Support Portal, Admin Site, Cortex and Strata Cloud Manager. The engineering teams ore engaged on triage and recovery.

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