Outage in Palo Alto Networks

Strata Logging Service - Issue in FedRAMP Moderate

Resolved Major

January 15, 2026 - Started about 2 months ago - Lasted about 22 hours
Official incident page

Incident Report

Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected. Workaround: N/A

Components affected

Palo Alto Networks Federal

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/16/2026 03:35PM

Performance has returned to normal levels. Interactive query processing times have stabilized with average start delays under 2 seconds. We have identified the root cause as a high-concurrency burst and are implementing reservation guardrails to prevent a recurrence.

MONITORING about 2 months ago - at 01/15/2026 06:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/15/2026 05:35PM

Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details.

Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected.

Workaround: N/A

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